shipping & returns
Thank you for taking the time to learn more about us. Please reference the contact information below if you have any questions regarding:
Wendy Culpepper, LLC
366 Fifth Avenue • Suite 816 • New York, NY 10001
phone: 212.629.8161
fax: 212.629.8162
Shipping Rates: UNITED STATES
FREE
This rate is for insured ground shipping in the continental U.S. via UPS. We cannot ship to P.O. Boxes.
For Alaska and Hawaii residents: Almost Free... add $10.00 for shipping.
International Shipments
Currently, we only ship to Canada and Western Europe. Our shipping rates do
not include customs, duties or taxes that may apply. Canadian shipments have a flate rate of $15.00 per order and for Western Europe, please add
an additional $60.00 to your order. All orders will be shipped UPS. For
all countries outside of these areas, please contact our office at (212) 629-8161 or email info@wendyculpepper.com for rates.
Return Policy
Wendy Culpepper, LLC wants you to be positively delighted with your on-line purchase! You may return any unworn and unaltered piece of jewelry absolutely FREE if we don't meet or exceed your expectations for any reason including any unlikely, but possible defects in workmanship. You have five (5) days from the receipt of your goods to call us at 212-629-8161 to obtain an RA (return authorization) number. Simply write that number on the UPS return label provided, package your return item in the manner you received it in its original box, seal it and drop it off at the nearest UPS location. Find the one nearest you by going to the UPS locator.
Please note these two things about the policy:
1. Do NOT remove the tag on your jewelry or it cannot be returned.
2. The RA number expires seven (7) days after its issuance. Please be sure to ship the item back within that period or we cannot accept it.
Be sure to include your invoice, your name and address so we will be able to properly credit your account. Also, please write us a little note about why you are returning the item so that we might serve you even better in the future.
All sale items are final.
Repair Policy
Wendy Culpepper, LLC., stands by the craftsmanship of our jewelry. If your jewelry needs repair,
please contact our office at (212) 629-8161 for a Return/Repair Authorization Number.
This number expires seven days after issue and we do NOT accept returns without it or
after expiration. Please note, charges for repair are assessed based on date of
purchase/ type of repair, and we will not guarantee charge estimates before
receiving the physical piece.
Please ship your item in a sturdy box and include a copy of your receipt. We suggest you
insure the item and ship the item in a way that you can verify receipt (UPS or Parcel Post).
Once the jewelry is assessed and prior to repair, we will contact you if any charges
apply and an estimated date of return.
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